Imagine this. You are in a foreign country and rush to a kiosk to book a last-minute ticket for a train that leaves in the next five minutes. You feel relieved to see you are the only one at the kiosk. But your happiness is short-lived when you discover the kiosk speaks only a single language – the local one you aren’t good at.
Now that can make your mind scramble, right? Dealing with a language you aren’t fluent in and on the other hand, missing the train! This is where translation kiosks come into play – precisely as a game-changer.
In this interconnected world where technology is helping people overcome language barriers and bringing them closer, here’s how kiosk translation services prove to be useful.
What is Translation Kiosk Technology?
OK. Let’s begin with what translation kiosk technology is.
It is a platform that enables self-service kiosks to provide real-time language support. The technology integrates kiosk translation and kiosk localization tools to provide interfaces, instructions, and responses for users from various linguistic backgrounds.
However, is translation kiosk technology confined to translations?
No. It goes beyond merely language switching, extending to localizing content, and adapting cultural nuances, and usually includes visual cues specific to different users. Overall, the technology aims to deliver an inclusive, and seamless experience for every user, no matter the language they speak.
Let’s now overview some of the obvious benefits of the translation kiosk technology and how it transforms the multilingual self-service.
Benefits of Kiosk Localization Services
The transformation is beneficial for the kiosk service provider and the user. Let’s see how.
Increased Accessibility
Languages can make or break communication, depending on how well you know them.
In the case of services, they can allow someone to or stop someone from using them.
This applies to kiosks as well that aim to simplify various services but can accomplish the goal only if they speak multiple languages.
Translation kiosk technology breaks down these barriers.
By automatically translating content and through the language switching option, translation kiosks enable users to find information, comprehend it better, and use a particular service effortlessly. For example, a user can book tickets to their favorite event in the city without requiring any assistance or struggling with the language!
The technology can thus redefine accessibility, making self-service more inclusive.
Improved Customer Experience
This is obvious and natural.
When users discover they can interact with a machine, particularly a kiosk that makes their life easier, they feel more satisfied and cared for. It reduces the anxiety that language barriers can cause, particularly in the train-like situation discussed initially.
Translation kiosks serve this need by providing services in a user’s native language while maintaining cultural accuracy and linguistic accuracy – that too instantly!
This contributes to a sense of comfort and inclusivity as seen above.
For instance, users can look for restaurants, explore local places, seek information about various local aspects, etc., without asking anyone to explain the meaning.
This is genuinely self-service that amplifies the user experience, isn’t it?
Enhanced Efficiency
Kiosks are modern alternatives to counters where people queue.
These are quick-service, tech-driven desks, where you spend not more than a few minutes, particularly while booking tickets, finding information, etc.
A translation kiosk helps do this by providing instant translations of the text or services users need. It helps them save time and effort otherwise spent translating.
Besides, users can do what they intend to efficiently and accurately as the language aspect helps them understand the content and make informed choices.
It can help reduce errors, minimize staff intervention, and streamline user service.
For example, if a local park remains closed during the afternoon, the user, a tourist, can go to the museum instead and visit the park later.
Widened Reach and Increased Engagement (For Businesses)
Providing multilingual options enables businesses to cater to a broader audience, engaging with diverse audiences and communities.
This can strengthen their outreach and help them tap into new opportunities.
For instance, a local business, let’s say a spa, can put up an advertisement on the kiosk screen in multiple languages and drive more customers. So, if a Japanese user looks at the ad in Japanese, they will be able to comprehend it and use the service if they need it!
Cost Savings
Setting up kiosks across various avenues surely involves a significant investment.
However, it can be a cost saver, particularly when hiring kiosk translation services. Kiosk platforms and service providers wouldn’t have to hire translators regularly, particularly for basic interactions and common services.
Besides, translation solutions that help with change management, updates, etc., can further help amplify the kiosk provider’s savings in the long run.
How Does the Kiosk Translation Thing Work?
Modern translation kiosks integrate various technologies that contribute to the experience, efficiency, and empowerment they deliver. While a lot happens behind the scenes, here’s a generic and concise overview of how kiosk localization services work.
- Advanced Machine Translation: The solution is continuously trained on high-quality data and has sophisticated algorithms that deliver accurate and relevant translations across every front.
- Intuitive Interface: User-friendly designs enable users to select their preferred language, and navigate the kiosk’s offerings comfortably.
- Integration with Current Systems: Providers can integrate the technology with self-service applications like ticketing, and informative platforms, within the kiosk.
Connect with LinguaSol for Kiosk Translation Services
Traditionally, you would fumble looking for an online translator or hire a bilingual staff member. However, you don’t have to, particularly when you have Linguify!
Linguify is a well-researched and extensive translation solution developed by LinguaSol, one of the premier choices for language translations.
The solution specializes in translating for 200+ languages in India and abroad. It ensures culturally, contextually, technically, and linguistically accurate content.
Besides, it is equipped with tools and technologies that deliver phenomenal translation outcomes, ensure change management, and provide no-code translation solutions.
It is an empowering translation asset that helps strengthen the translation kiosk revolution, making kiosk services more accessible and inclusive.
So, choose Linguify if you are a kiosk system developer, looking for a reliable translation solution. Email us at sales@linguasol.net. We’d be happy to help.